Mobile Sales & Tech Solutions Specialist

T-MOBILE USA, Inc.; Town of Greenburgh (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while focusing on customer satisfaction and digital tool usage. The role requires strong communication, problem solving, and multitasking skills, plus a willingness to complete training and collaborate with team members to

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Change Agility

Multitasking

Engaging People

Teamwork Orientation

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while focusing on customer satisfaction and digital tool usage. The role requires strong communication, problem solving, and multitasking skills, plus a willingness to complete training and collaborate with team members to