Mobile Tech & Service Consultant

T-Mobile US Inc.; Worcester (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile USA is seeking a Mobile Associate to engage customers, demonstrate technology, and guide service plan choices in a fast-paced retail setting.

You'll build product knowledge, use digital tools, complete training, and collaborate across channels to deliver a seamless customer experience and drive team goals.

Qualifications include a High School Diploma/GED and 6 months in retail customer service or sales; strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA is seeking a Mobile Associate to engage customers, demonstrate technology, and guide service plan choices in a fast-paced retail setting.

You'll build product knowledge, use digital tools, complete training, and collaborate across channels to deliver a seamless customer experience and drive team goals.

Qualifications include a High School Diploma/GED and 6 months in retail customer service or sales; strong communication and problem-solving skills are essential.