Mobile Tech & Service Specialist

T-Mobile; Florence (AL); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Parental leave

Tuition assistance

Transit benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

Role focuses on customer interaction, digital tool usage, and service plan recommendations, with success based on satisfaction, knowledge, and effective engagement. Equal opportunity employer.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties and projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Change agility

Age 18+

Authorization to work in US

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

Role focuses on customer interaction, digital tool usage, and service plan recommendations, with success based on satisfaction, knowledge, and effective engagement. Equal opportunity employer.