Mobile Tech & Service Expert

T-Mobile; Frisco (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Health insurance

Paid time off

12 paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will develop product knowledge, demonstrate features, and guide customers through their shopping journey.

You will complete required training, collaborate with teammates, and contribute to a seamless customer experience. Benefits include stock grants, a strong total rewards package, and opportunities for growth.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Problem Solving

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will develop product knowledge, demonstrate features, and guide customers through their shopping journey.

You will complete required training, collaborate with teammates, and contribute to a seamless customer experience. Benefits include stock grants, a strong total rewards package, and opportunities for growth.