Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Chula Vista (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Disability insurance

Pet insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role in California to engage customers and help them select devices and services. You will demonstrate network benefits, use digital tools for demonstrations, and complete training to stay current on products and processes.

The position emphasizes customer service, sales, and teamwork in a fast-paced retail environment. Training pace is structured, with opportunities to grow and move into advanced roles over time.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Job description

T-Mobile USA, Inc. is hiring for a retail associate role in California to engage customers and help them select devices and services. You will demonstrate network benefits, use digital tools for demonstrations, and complete training to stay current on products and processes.

The position emphasizes customer service, sales, and teamwork in a fast-paced retail environment. Training pace is structured, with opportunities to grow and move into advanced roles over time.