Mobile Experience Specialist — Retail Sales & Service

T-Mobile; Clovis (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate in California to assist customers with technology and service needs in a fast-paced retail environment. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey to maximize satisfaction.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with training provided and opportunities to grow within the company’s Total Rewards program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Retail environment experience helpful.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Engaging people

Adaptability

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate in California to assist customers with technology and service needs in a fast-paced retail environment. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey to maximize satisfaction.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with training provided and opportunities to grow within the company’s Total Rewards program.