Mobile Expert: Customer Tech & Service Solutions

T-Mobile; San Bruno (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Employee stock grants

Paid time off

Job summary

T-Mobile in California is hiring a Retail Associate to assist customers with technology and service needs in a fast-paced setting. You will learn to tailor device and service solutions, demonstrate coverage using digital tools, and build relationships through effective service delivery.

The role emphasizes training completion, customer engagement, and contributing to a positive shopping experience. Competitive base pay with strong incentive potential and comprehensive benefits are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Willingness to learn and engage customers effectively.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Utilize digital tools to demonstrate network coverage and service benefits to customers.
• Complete required training to gain knowledge of products, services, systems and processes.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile in California is hiring a Retail Associate to assist customers with technology and service needs in a fast-paced setting. You will learn to tailor device and service solutions, demonstrate coverage using digital tools, and build relationships through effective service delivery.

The role emphasizes training completion, customer engagement, and contributing to a positive shopping experience. Competitive base pay with strong incentive potential and comprehensive benefits are provided.