Mobile Tech & Service Sales Specialist

T-Mobile; Lilburn (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Health insurance

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations and engage customers with technology and service solutions in a fast-paced environment.

The role focuses on developing product knowledge, using digital tools for demonstrations, and guiding customers through their shopping journey. It emphasizes teamwork, strong communication, and a commitment to customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations and engage customers with technology and service solutions in a fast-paced environment.

The role focuses on developing product knowledge, using digital tools for demonstrations, and guiding customers through their shopping journey. It emphasizes teamwork, strong communication, and a commitment to customer satisfaction.