Mobile Tech & Service Specialist

T-Mobile; North Charleston (SC); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical/dental/vision insurance

Discounts on mobile service and home‑b

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role that engages customers and guides them through technology and service options in a fast-paced store setting.

You will develop product knowledge, demonstrate solutions, and assist customers across their shopping journey, while building skills in customer interactions and digital tools usage. The position emphasizes teamwork, training, and a commitment to providing excellent customer experiences.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate role that engages customers and guides them through technology and service options in a fast-paced store setting.

You will develop product knowledge, demonstrate solutions, and assist customers across their shopping journey, while building skills in customer interactions and digital tools usage. The position emphasizes teamwork, training, and a commitment to providing excellent customer experiences.