Mobile Tech & Service Specialist

T-Mobile; Waltham (MA); On-site; USD 27,552 - 34,440; Full time

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through their technology needs. You will demonstrate network coverage, service plans, and product features to help customers make informed decisions.

The role emphasizes customer interaction, product knowledge, and proficient use of digital tools. Training is provided, with potential incentives and stock grants for performance, applicable to both full‑ and part‑time staff.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through their technology needs. You will demonstrate network coverage, service plans, and product features to help customers make informed decisions.

The role emphasizes customer interaction, product knowledge, and proficient use of digital tools. Training is provided, with potential incentives and stock grants for performance, applicable to both full‑ and part‑time staff.