Mobile Tech Sales & Service Specialist

T-MOBILE USA, Inc.; Gretna (LA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Paid Holidays

Parental Leave

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate network solutions, and assist customers throughout their shopping journey, contributing to customer satisfaction and loyalty.

The role emphasizes communication, teamwork, and the ability to adapt to evolving wireless innovations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Ability to use digital tools to demonstrate products, coverage, and service options.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate network solutions, and assist customers throughout their shopping journey, contributing to customer satisfaction and loyalty.

The role emphasizes communication, teamwork, and the ability to adapt to evolving wireless innovations.