Mobile Tech & Service Specialist

tmobile; Burbank (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off & holidays

Parental/family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail setting. You will assist customers with technology and service needs, demonstrate product features, and guide shoppers through their journey using digital tools.

Strong communication and problem-solving skills are essential. Role emphasizes customer satisfaction, teamwork, and ongoing training. Benefits include medical/dental/vision, a 401(k), stock grants, tuition assistance, and many employee perks for both

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail setting. You will assist customers with technology and service needs, demonstrate product features, and guide shoppers through their journey using digital tools.

Strong communication and problem-solving skills are essential. Role emphasizes customer satisfaction, teamwork, and ongoing training. Benefits include medical/dental/vision, a 401(k), stock grants, tuition assistance, and many employee perks for both