Mobile Tech & Service Sales Pro

T-Mobile; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey, aiming for exceptional satisfaction.

You'll use digital tools, complete ongoing training, and collaborate with team members to deliver a seamless experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to use digital tools and learn new systems.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Legal work authorization

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey, aiming for exceptional satisfaction.

You'll use digital tools, complete ongoing training, and collaborate with team members to deliver a seamless experience.