Mobile Tech & Service Pro

T-Mobile; Milford (MA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grant

Stock purchase plan

Paid time off

Holidays

Parental leave

Transit benefits

Job summary

T-Mobile USA is seeking a Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting. You will learn product knowledge, demonstrate features, and support customers throughout their shopping journey, building skills in digital tools and service plan recommendations.

With a focus on customer satisfaction, you’ll develop problem-solving abilities and collaborate with teammates to provide a seamless experience.

Qualifications

• Must have high school diploma or GED.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting. You will learn product knowledge, demonstrate features, and support customers throughout their shopping journey, building skills in digital tools and service plan recommendations.

With a focus on customer satisfaction, you’ll develop problem-solving abilities and collaborate with teammates to provide a seamless experience.