Mobile Sales Pro: Tech & Service

T-MOBILE USA, Inc.; O’Fallon (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools to enhance understanding.

Join a team focused on customer satisfaction, service excellence, and opportunities for growth. Training is provided, with competitive pay and benefits in a dynamic, benefits-driven environment.

Qualifications

• High school diploma or GED is required.
• Up to 6 months of customer service or sales experience is preferred.
• Must be legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties or projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools to enhance understanding.

Join a team focused on customer satisfaction, service excellence, and opportunities for growth. Training is provided, with competitive pay and benefits in a dynamic, benefits-driven environment.