Mobile Tech Sales Associate

T-MOBILE USA, Inc.; Fox River Grove (IL); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Employee stock grants

Paid time off and holidays

Annual stock grant

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service choices in a dynamic retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, helping to tailor plans to their needs. Successful candidates bring strong communication and problem-solving skills, a customer-first attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail setting preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service choices in a dynamic retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, helping to tailor plans to their needs. Successful candidates bring strong communication and problem-solving skills, a customer-first attitude, and the ability to multitask in a fast-paced environment.