Mobile Tech & Service Sales Associate

T-MOBILE USA, Inc.; Carbondale (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Stock grants

Paid time off

Holidays

Tuition assistance

Parental and family leave

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology solutions, and guide shoppers through their journey.

You’ll build product knowledge and use digital tools to tailor service plans, contributing to a top-notch customer experience across channels. The role emphasizes strong communication, problem solving, and teamwork, with training and development opportunities in a fast-paced environment.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Change Agility

Customer Problem Solving

Engaging People

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology solutions, and guide shoppers through their journey.

You’ll build product knowledge and use digital tools to tailor service plans, contributing to a top-notch customer experience across channels. The role emphasizes strong communication, problem solving, and teamwork, with training and development opportunities in a fast-paced environment.