Mobile Tech & Service Sales Associate

T-Mobile US Inc.; Madisonville (KY); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Resumo da oferta

T-Mobile USA, Inc. is hiring for a Mobile Associate to help customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, while developing skills in digital tools, service plans, and customer interactions. This role emphasizes customer satisfaction and loyalty as core success metrics.

Qualificações

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Conhecimentos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

T-Mobile USA, Inc. is hiring for a Mobile Associate to help customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey, while developing skills in digital tools, service plans, and customer interactions. This role emphasizes customer satisfaction and loyalty as core success metrics.