Mobile Tech & Service Associate

T-Mobile US Inc.; Glasgow (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and assist customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions using digital tools, and guide customers through their shopping journey. The role emphasizes customer interaction, adapting to digital tools, and delivering service plan recommendations.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Change Agility

Multitasking

Teamwork Orientation

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and assist customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions using digital tools, and guide customers through their shopping journey. The role emphasizes customer interaction, adapting to digital tools, and delivering service plan recommendations.