Mobile Tech & Service Retail Associate

T-Mobile; Ada (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers, demonstrate technology and assist shoppers in a fast-paced retail setting.

You will complete training, build product knowledge, and collaborate with teammates across channels to ensure a seamless customer experience. The role offers hourly pay with training pay, eligibility for incentives, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred (Retail).
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers, demonstrate technology and assist shoppers in a fast-paced retail setting.

You will complete training, build product knowledge, and collaborate with teammates across channels to ensure a seamless customer experience. The role offers hourly pay with training pay, eligibility for incentives, and a comprehensive benefits package.