Mobile Solutions Associate — Retail Tech & Service

T-MOBILE USA, Inc.; Daly City (CA); On-site; USD 41,600 - 59,600; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Health insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist retail customers with technology and service solutions in a fast-paced environment.

You will build customer relationships and demonstrate network benefits while growing your skills and contributing to a seamless customer experience. Role offers a competitive base pay, additional training pay, eligibility for an annual incentive target, and access to stock grants and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist retail customers with technology and service solutions in a fast-paced environment.

You will build customer relationships and demonstrate network benefits while growing your skills and contributing to a seamless customer experience. Role offers a competitive base pay, additional training pay, eligibility for an annual incentive target, and access to stock grants and comprehensive benefits.