Mobile Tech & Service Pro: Growth, Stock & Rewards

T-Mobile; Memphis (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Mobile service discounts

Job summary

T-Mobile is seeking a front-line Mobile Associate to engage customers in a fast-paced retail environment. You will develop product knowledge, demonstrate technology, and guide customers through their shopping journey while building strong relationships.

Success hinges on delivering exceptional service, learning wireless solutions, and using digital resources to support customers. This role offers a pathway to higher roles within a supportive team at T-Mobile.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a front-line Mobile Associate to engage customers in a fast-paced retail environment. You will develop product knowledge, demonstrate technology, and guide customers through their shopping journey while building strong relationships.

Success hinges on delivering exceptional service, learning wireless solutions, and using digital resources to support customers. This role offers a pathway to higher roles within a supportive team at T-Mobile.