Mobile Retail Expert — Growth, Stock Grants & Perks

T-Mobile; Mason City (IA); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Annual stock grant

Stock purchase plan

401(k)

Paid time off

Paid holidays (up to 12)

Parental and family leave

Job summary

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey, leveraging digital tools to inform decisions.

Successful candidates will build strong customer relationships, support team initiatives, and complete training on retail processes and wireless technology innovations.

Qualifications

• Change Agility
• Communication
• Customer Problem Solving
• Customer Service
• Engaging People
• Multitasking
• Sales
• Teamwork Orientation
• 18+ years old
• Work authorization (US)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey, leveraging digital tools to inform decisions.

Successful candidates will build strong customer relationships, support team initiatives, and complete training on retail processes and wireless technology innovations.