Mobile Tech & Service Expert

tmobile; Buffalo Grove (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grants

Medical/Dental/Vision

Paid time off & holidays

Employee stock purchase plan

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions using digital tools, and complete required training. The role focuses on customer interaction, problem solving, and delivering a great shopping experience, with opportunities for annual incentives and stock grants.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.

Skills

Change Agility

Communication

Customer Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions using digital tools, and complete required training. The role focuses on customer interaction, problem solving, and delivering a great shopping experience, with opportunities for annual incentives and stock grants.