Mobile Tech & Service Pro

T-MOBILE USA, Inc.; Florence (AL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a customer-focused Mobile Associate to support retail operations and assist customers with technology and service solutions. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

Ideal candidates inspire customer confidence, communicate clearly, and collaborate with team members to deliver a seamless experience. Training is provided, and employees have access to comprehensive benefits and advancement

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication and problem-solving abilities required.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training on retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform additional duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED (Required)

6 months of customer service or sales experience (Retail)

Job description

T-Mobile USA, Inc. is seeking a customer-focused Mobile Associate to support retail operations and assist customers with technology and service solutions. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

Ideal candidates inspire customer confidence, communicate clearly, and collaborate with team members to deliver a seamless experience. Training is provided, and employees have access to comprehensive benefits and advancement