Mobile Tech & Service Pro — Stock Grants & Growth

T-MOBILE USA, Inc.; Millville (DE); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Medical, dental, vision insurance

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in a fast-paced retail setting. You will build knowledge of products and services, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes strong communication, digital tool usage, and delivering exceptional service to foster loyalty. Responsibilities include delivering personalized technology solutions, training with retail processes, and collaborating across channels to ensure

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a customer-focused associate to engage customers in a fast-paced retail setting. You will build knowledge of products and services, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes strong communication, digital tool usage, and delivering exceptional service to foster loyalty. Responsibilities include delivering personalized technology solutions, training with retail processes, and collaborating across channels to ensure