Mobile Tech & Service Associate — Growth & Stock Benefits

tmobile; Hammond (IN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Health benefits

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, greet customers, and guide them through technology and service options. This role emphasizes building product knowledge, demonstrating solutions, and helping customers throughout their shopping journey.

Ideal candidates will develop skills in customer interaction and digital tool use, with success measured by customer satisfaction and knowledge proficiency. Training is provided in retail processes and wireless innovations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Knowledge of retail processes and wireless technology helpful.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, greet customers, and guide them through technology and service options. This role emphasizes building product knowledge, demonstrating solutions, and helping customers throughout their shopping journey.

Ideal candidates will develop skills in customer interaction and digital tool use, with success measured by customer satisfaction and knowledge proficiency. Training is provided in retail processes and wireless innovations.