Mobile Tech & Service Pro — Growth Path

T-Mobile; Lindale (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee Stock Purchase Plan

Health insurance

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, focusing on customer satisfaction and loyalty.

The role comes with Total Rewards including stock grants, employee stock purchase plan, 401(k), and extensive health and life benefits designed to support your growth and success.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, focusing on customer satisfaction and loyalty.

The role comes with Total Rewards including stock grants, employee stock purchase plan, 401(k), and extensive health and life benefits designed to support your growth and success.