Mobile Tech & Service Pro — Growth & Benefits

T-Mobile; Town of Hammond (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a motivated team member to assist customers with technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey while building strong relationships and delivering exceptional service.

The role emphasizes customer interaction, use of digital tools, and continuous learning through training.

Qualifications

• High School Diploma or GED is required.
• At least 18 years old and legally eligible to work in the United States.
• 0-6 months of customer service and/or sales experience in a retail environment is preferred.
• Change agility, communication, problem solving, customer service, engaging people, multitasking, sales, and teamwork are key attributes.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Education

High School Diploma/GED

18+ years of age

Legally authorized to work in the United States

6 months of customer service and/or sales experience

Job description

T-Mobile is seeking a motivated team member to assist customers with technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey while building strong relationships and delivering exceptional service.

The role emphasizes customer interaction, use of digital tools, and continuous learning through training.