Mobile Sales & Service Pro - Growth, Rewards, Benefits

T-Mobile; Santa Ana, Northern (CA, KY); Hybride; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Résumé du poste

T-Mobile is seeking a Mobile Associate to support retail operations, engaging customers and guiding them to personalized technology and service solutions in a fast-paced setting.

You'll build proficiency in customer service and product knowledge, using digital tools to showcase network coverage. The role emphasizes relationship-building, training completion, and delivering a seamless customer experience while contributing to team goals.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally allowed to work in the United States.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management.

Connaissances

Communication

Customer Service

Sales

Multitasking

Change Agility

Customer Problem Solving

Engaging People

Formation

High School Diploma/GED

Description du poste

T-Mobile is seeking a Mobile Associate to support retail operations, engaging customers and guiding them to personalized technology and service solutions in a fast-paced setting.

You'll build proficiency in customer service and product knowledge, using digital tools to showcase network coverage. The role emphasizes relationship-building, training completion, and delivering a seamless customer experience while contributing to team goals.