Mobile Tech & Customer Experience Pro

T-Mobile; Geneva (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid time off

Job summary

T-Mobile is seeking a Retail Associate to engage customers, demonstrate technology and service options, and guide shoppers through their journey in a fast-paced store environment.

You will build product knowledge, use digital tools, and participate in training to stay current with wireless innovations while delivering a positive customer experience. This role emphasizes teamwork and personal growth within a dynamic team.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Retail Associate to engage customers, demonstrate technology and service options, and guide shoppers through their journey in a fast-paced store environment.

You will build product knowledge, use digital tools, and participate in training to stay current with wireless innovations while delivering a positive customer experience. This role emphasizes teamwork and personal growth within a dynamic team.