Mobile Tech & Service Pro — Growth, Rewards & Benefits

T-Mobile; Grove City (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health benefits

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations, engage customers, and recommend technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate network options, and guide customers along their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, knowledge, and teamwork.

Qualifications

• High School Diploma or GED required.
• Six months of customer service and/or sales experience in a retail environment preferred.
• Must be 18 years of age or older and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Authorized to work in US

Education

High School Diploma/GED

6 months retail customer service/sales

Job description

T-Mobile is hiring a Mobile Associate to support retail operations, engage customers, and recommend technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate network options, and guide customers along their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, knowledge, and teamwork.