Mobile Tech & Service Pro, Customer-Centric Sales

T-Mobile; Longview (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile in Washington state (Longview) is seeking a candidate to support retail operations, helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey to find the best plans and devices.

The role emphasizes customer interaction, digital tool use, and service-plan recommendations, with success measured by customer satisfaction and knowledge of products.

Qualifications

• High School Diploma/GED is required.
• Experience in customer service and/or sales is preferred.
• Ability to engage customers and present technology and service options.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with additional duties or projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile in Washington state (Longview) is seeking a candidate to support retail operations, helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey to find the best plans and devices.

The role emphasizes customer interaction, digital tool use, and service-plan recommendations, with success measured by customer satisfaction and knowledge of products.