Mobile Sales Pro: Tech Solutions & Customer Service

T-Mobile; Brentwood (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Annual Stock Grant

Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. seeks a customer-focused associate to support retail operations, helping customers understand technology and service options. You will build product knowledge, demonstrate features, and guide shoppers through their journey.

Key success metrics include customer satisfaction, product knowledge proficiency, and effective use of digital tools. This role emphasizes teamwork and flexible multitasking in a dynamic store environment.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience preferred.
• Strong communication, problem solving and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a customer-focused associate to support retail operations, helping customers understand technology and service options. You will build product knowledge, demonstrate features, and guide shoppers through their journey.

Key success metrics include customer satisfaction, product knowledge proficiency, and effective use of digital tools. This role emphasizes teamwork and flexible multitasking in a dynamic store environment.