Mobile Expert: Tech Sales & Customer Experience

T-Mobile; Auburn (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee 401(k)

Paid time off

Holiday pay

Stock purchase plan

Insurance benefits

Job summary

T-Mobile in Washington state is seeking associates to support retail operations, help customers with technology and service needs, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering excellent customer experiences in a fast-paced setting. Training is provided to develop wireless and service-plan expertise, with opportunities for growth.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales oriented

Communication

Team collaboration

Education

High School Diploma or GED

Job description

T-Mobile in Washington state is seeking associates to support retail operations, help customers with technology and service needs, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering excellent customer experiences in a fast-paced setting. Training is provided to develop wireless and service-plan expertise, with opportunities for growth.