Mobile Sales Pro: Customer Tech & Service Expert

T-Mobile; North Cornwall Township (PA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental and vision insurance

Paid time off

Paid holidays

Parental leave

Family building benefits

Transit programs

Job summary

T-Mobile is hiring to support retail operations and help customers choose technology and service solutions. You will build product knowledge and demonstrate features while guiding customers through their shopping journey in a fast-paced environment.

You’ll develop skills in customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring to support retail operations and help customers choose technology and service solutions. You will build product knowledge and demonstrate features while guiding customers through their shopping journey in a fast-paced environment.

You’ll develop skills in customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.