Mobile Sales Pro: Tech Solutions & Customer Care

T-Mobile; Jackson (MS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Job summary

T-Mobile is seeking a customer-focused Retail Associate to assist shoppers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. The role offers a comprehensive benefits package and opportunities for growth within a collaborative team.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a customer-focused Retail Associate to assist shoppers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. The role offers a comprehensive benefits package and opportunities for growth within a collaborative team.