Mobile Sales Pro: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Bel Air (MD); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical/dental/vision insurance

401(k)

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and delivering personalized service.

The role emphasizes customer satisfaction, proficiency in product knowledge, and effective use of digital resources, with teamwork to enhance the customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Change agility

Multitasking

Teamwork

Customer problem solving

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and delivering personalized service.

The role emphasizes customer satisfaction, proficiency in product knowledge, and effective use of digital resources, with teamwork to enhance the customer experience.