Mobile Tech & Customer Experience Pro

tmobile; Jasper (TX); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers choose technology and service plans in a fast-paced environment.

You'll build product knowledge, demonstrate solutions using digital tools, and complete training to stay current with wireless technology innovations, while delivering a seamless, high-quality customer experience across channels.

Join a team that values growth, rewards performance, and offers comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers choose technology and service plans in a fast-paced environment.

You'll build product knowledge, demonstrate solutions using digital tools, and complete training to stay current with wireless technology innovations, while delivering a seamless, high-quality customer experience across channels.

Join a team that values growth, rewards performance, and offers comprehensive benefits.