Mobile Tech & Customer Experience Pro

T-MOBILE USA, Inc.; Camden (SC); On-site; USD 55,104,000 - 82,656,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You'll develop product knowledge, demonstrate solutions, and guide customers through their shopping journey, with training provided and opportunities to participate in benefits including stock grants, 401(k), and employee stock purchase plan.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You'll develop product knowledge, demonstrate solutions, and guide customers through their shopping journey, with training provided and opportunities to participate in benefits including stock grants, 401(k), and employee stock purchase plan.