Mobile Tech & Customer Solutions Pro

T-MOBILE USA, Inc.; Plymouth (WI); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to drive satisfaction and loyalty. The role emphasizes strong communication, problem solving, and the use of digital tools, with opportunities for on-the-job training and career growth within a collaborative team

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to drive satisfaction and loyalty. The role emphasizes strong communication, problem solving, and the use of digital tools, with opportunities for on-the-job training and career growth within a collaborative team