Mobile Tech & Service Pro

T-Mobile; Brownfield (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while delivering outstanding service and strong relationship building.

You will engage in training, use digital tools to explain plans and features, and collaborate with teams to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while delivering outstanding service and strong relationship building.

You will engage in training, use digital tools to explain plans and features, and collaborate with teams to ensure a seamless customer experience.