Mobile Tech & Service Expert - Retail Sales

T-Mobile USA; Columbia (MD); On-site; USD 27,000 - 28,000; Full time

Job summary

T-Mobile USA is seeking Mobile Associates to support retail operations, assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions using digital tools, and guide customers through their shopping journey.

The role emphasizes customer interaction, learning retail processes, and teamwork across channels, with comprehensive benefits and training opportunities.

Qualifications

• Minimum High School diploma or GED required.
• At least 6 months in customer service or sales in a retail setting preferred.
• Must have strong communication, customer service, and problem-solving skills.

Responsibilities

• Deliver personalized technology and service solutions through customer service and sales.
• Demonstrate network coverage and product features using digital tools.
• Complete training to learn retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking Mobile Associates to support retail operations, assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions using digital tools, and guide customers through their shopping journey.

The role emphasizes customer interaction, learning retail processes, and teamwork across channels, with comprehensive benefits and training opportunities.