Mobile Tech & Service Expert

T-Mobile; Milford (DE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Paid time off and holidays

Tuition assistance

Flexible spending account

Commuter and transit programs

Family and caregiver support

Job summary

T-Mobile is seeking a Retail Associate who will engage customers, explain technology and service plans, and guide shoppers through their journey using digital tools in a fast-paced environment. This role emphasizes building product knowledge and delivering tailored solutions.

Requirements include a High School Diploma/GED and 6 months of retail customer service or sales experience. The company offers competitive pay, stock grants, 401(k), and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to engage customers and work in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate who will engage customers, explain technology and service plans, and guide shoppers through their journey using digital tools in a fast-paced environment. This role emphasizes building product knowledge and delivering tailored solutions.

Requirements include a High School Diploma/GED and 6 months of retail customer service or sales experience. The company offers competitive pay, stock grants, 401(k), and comprehensive benefits.