Mobile Tech & Customer Experience Pro

T-MOBILE USA, Inc.; Reynoldsburg (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Tuition assistance

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, improve digital tool usage, and grow skills in customer interaction and service plan recommendations.

Ideal candidates have a HS diploma and some retail or customer service experience; the role emphasizes customer satisfaction, teamwork, and personal growth in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions through customer service and sales.
• Use digital tools to demonstrate network coverage, service plans, and features.
• Complete required training to learn retail processes and wireless tech.
• Collaborate across channels to support a seamless customer experience.
• Support team initiatives and other duties as assigned.

Skills

Change agility

Communication

Problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High school diploma

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build product knowledge, improve digital tool usage, and grow skills in customer interaction and service plan recommendations.

Ideal candidates have a HS diploma and some retail or customer service experience; the role emphasizes customer satisfaction, teamwork, and personal growth in a fast-paced environment.