Mobile Tech & Service Expert

T-Mobile; Columbia Township (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a role that supports retail operations by engaging customers and guiding them through technology and service needs. The position emphasizes delivering personalized solutions, building product knowledge, and using digital tools to showcase plans and features.

The role requires developing customer interaction skills, and success is measured by customer satisfaction, product knowledge, and proficient use of digital resources.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role that supports retail operations by engaging customers and guiding them through technology and service needs. The position emphasizes delivering personalized solutions, building product knowledge, and using digital tools to showcase plans and features.

The role requires developing customer interaction skills, and success is measured by customer satisfaction, product knowledge, and proficient use of digital resources.