Mobile Tech & Service Specialist

T-Mobile; Ames (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a customer-focused Retail Associate to engage customers, demonstrate technology solutions, and guide service plan selections in a fast-paced retail setting.

You will build product knowledge, utilize digital tools, and complete required training to support a seamless customer journey and drive satisfaction. This role offers growth opportunities and access to comprehensive benefits as part of the T-Mobile team.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused Retail Associate to engage customers, demonstrate technology solutions, and guide service plan selections in a fast-paced retail setting.

You will build product knowledge, utilize digital tools, and complete required training to support a seamless customer journey and drive satisfaction. This role offers growth opportunities and access to comprehensive benefits as part of the T-Mobile team.