Mobile Tech & Service Expert

T-Mobile US Inc.; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, assist customers, and demonstrate technology and service options in a fast-paced environment.

You will build product knowledge, use digital tools, and collaborate across teams to ensure a seamless customer experience. The role involves training, achieving high customer satisfaction, and contributing to a culture of growth.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, assist customers, and demonstrate technology and service options in a fast-paced environment.

You will build product knowledge, use digital tools, and collaborate across teams to ensure a seamless customer experience. The role involves training, achieving high customer satisfaction, and contributing to a culture of growth.