Mobile Tech Sales & Customer Experience

T-Mobile US Inc.; Hutchinson (MN); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical, dental and vision insurance

Tuition assistance

College coaching

Short- and long-term disability

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and effective use of resources.

Formación

• Minimum High School Diploma or GED.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills required.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and effective use of resources.