Mobile Tech & Service Consultant

T-Mobile; Wauwatosa (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Annual stock grants

Job summary

At T-Mobile in the United States, this role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to foster loyalty.

Expect to develop skills in customer interaction, digital tool usage, and service plan recommendations while working with teammates to deliver a top-notch customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Must be 18+ and legally eligible to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage and plan options.
• Complete training to gain knowledge of retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Support management with additional duties as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

At T-Mobile in the United States, this role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to foster loyalty.

Expect to develop skills in customer interaction, digital tool usage, and service plan recommendations while working with teammates to deliver a top-notch customer experience.